One-off
Revenue Performance Reset
Commercial baseline, system and data review, room and rate architecture, channel and promotion review, pricing strategy, demand calendar, initial forecast and 90-day action plan.
Scoped to the propertyOutsourced hotel revenue management
Your hotel’s revenue management, owned and actioned.
Travel Spark manages pricing reviews, forecasts, agreed rate changes and owner reporting for independent hotels and small groups. James Whiting brings revenue-management and operating experience from Flight Centre Travel Group and IHG, working with the systems your hotel already uses.
Service structure
Choose the operating intensity the hotel needs.
The cadence is explicit so the hotel knows what is covered and Travel Spark can maintain senior attention across every property.
Weekly revenue management
Revenue Control
A$1,950 + GST / month
A weekly full strategy cycle, agreed business-day exception review, routine implementation, rolling 90-day forecast, weekly revenue meeting and monthly owner scorecard.
- A$950 + GST setup
- Initial 90-day engagement
- One property, up to 100 rooms
Higher-intensity service
Daily Revenue Control
From A$3,950 + GST / month
One defined business-day morning review, daily pickup and exception management, manual rate and restriction implementation, increased channel oversight and more frequent forecast updates.
- For PMS-only or manual environments
- Scope reflects room count and channel complexity
- Weekend and public-holiday coverage agreed separately
- No continuous intraday monitoring
Your first month
See what happens first.
Timing begins once agreed access and reports are available. James records data gaps, required owner decisions and the agreed coverage.
First five business days
Establish control
Confirm the trading baseline, report availability, review cadence and authority. Identify the upcoming dates and channel issues needing attention.
First full review cycle
Make agreed changes
Complete the pricing and channel review, implement authorised routine changes, and record the checks and decisions still required.
By day 30
Review actions and trading
Receive the first owner scorecard, completed-action record and priorities for the next period. Compare available occupancy, ADR and RevPAR data with the baseline.
Your involvement: allow a 60-minute setup meeting, agreed system access and exports, and a 30-minute weekly revenue meeting. Major channel reconstruction, system migration and support beyond the agreed cadence are separately scoped. Completion checks and correction of incomplete agreed deliverables are recorded in your proposal.
The operating loop
Commercial ownership from data to verified action.
The hotel has a named owner for the agreed revenue work. Structured reporting, decision records and implementation checks make the actions visible.
What Travel Spark owns
A defined weekly and monthly revenue rhythm.
Every metric identifies its observation dates and coverage. Review frequency follows the contracted data and service cadence.
Each week
Decide and implement
- Complete the full pickup, pace, forecast and demand review
- Prioritise rate, restriction and inventory exceptions
- Implement routine agreed changes in the hotel’s existing systems
- Review channel position, promotions and material distribution issues
- Maintain the rolling 90-day forecast and demand calendar
- Run a focused weekly revenue meeting with decisions and owners recorded
Each month
Measure and account
- Issue an owner scorecard covering occupancy, ADR, RevPAR, pace and forecast position
- Explain material changes, actions completed and decisions still required
- Review source, segment, channel and contribution where reliable cost data is available
- Reset commercial priorities for the next trading periods
Two operating pathways
Built around the hotel’s current systems.
Travel Spark is the revenue-management function. The work uses available reports and systems, with data gaps made explicit.
Without an RMS
Controlled manual revenue management
Travel Spark receives defined PMS and channel reports, validates the available data and prepares pricing actions. Pickup and pace are calculated where comparable observations are available; the first review records any missing history.
Agreed rate and restriction changes are implemented in the channel manager and recorded with the implementation time and verification history.
With an RMS
Strategy, oversight and accountability
The hotel’s RMS continues to manage automated pricing. Travel Spark oversees strategy and configuration, reviews forecasts, exceptions, recommendations and overrides, and manages the demand calendar.
Channel, promotion and contribution decisions sit alongside owner reporting and a controlled decision history.
Anonymised hotel engagement
Commercial control after an independent hotel acquisition.
Travel Spark separated changes in achieved room rates from lost booking volume across direct, OTA and other business. Room-type checks helped test whether the decline was explained by mix, while distribution reviews identified the controls needed around rates, promotions and availability. The initial implementation and handover are complete: agreed rate changes were loaded, retained stay discounts and public channel pricing were checked, and the owner received a pricing workbook, guide, strategy, SOP and action record. Remaining distribution decisions are recorded separately. Revenue recovery has not yet been measured.
Read the case studyFrequently asked questions
Clear cadence, authority and system boundaries.
The 20-minute fit conversation confirms the operating environment before a proposal is issued.
Do we need an RMS?
No. Travel Spark can run a controlled manual revenue-management pathway using the hotel’s available PMS and channel data. The service cadence and price reflect the manual workload required.
What if we already have an RMS?
The RMS can continue to automate pricing. Travel Spark provides strategy and configuration oversight, exception review, forecast interpretation, override governance, channel control and owner accountability.
Does Travel Spark change rates and restrictions?
Yes. Routine changes can be implemented directly within documented authority. Material changes follow the approval and escalation rules agreed during setup.
Is the service continuously monitoring the hotel?
No. Reviews take place at the contracted cadence. Daily manual coverage means one defined business-day review, including a morning same-day check where contracted, rather than continuous intraday monitoring.
How is contribution calculated?
Gross revenue is separated from commission, promotion, payment and other acquisition costs. Where reliable cost data is missing, contribution is clearly marked incomplete rather than presented as verified.
Who is the service designed for?
Independent hotels and smaller ownership groups that need a capable revenue function without hiring a full-time revenue manager. Revenue Control is designed for properties with up to 100 rooms; larger or more complex operations are scoped separately.
20-minute fit conversation
Confirm the systems, cadence and authority required.
We will cover room count, PMS, channel manager, RMS, available exports, current rate ownership, booking lead time, channel complexity and owner-reporting expectations.