Travel agencies, agency groups and travel management companies

Strengthen the commercial model behind the agency relationship.

Travel Spark helps agencies and TMCs connect customer value, fees, supplier economics, partnerships, technology, operations and growth so increased activity translates into stronger contribution.

Book a commercial discussion Explore the areas we review

The full agency economics

Understand what each customer, booking and partnership contributes.

Agency revenue can be spread across fees, commissions, overrides, incentives and supplier arrangements while service cost sits elsewhere. A connected view supports clearer pricing, partner and operating decisions.

Customer proposition

Clarify priority segments, service promise, differentiation and the commercial model that supports each.

Fees and contribution

Connect fees, commissions, incentives, payment and servicing effort to customer and booking profitability.

Supply and partnerships

Review preferred suppliers, content access, terms, overrides and strategic partner value.

Technology and workflow

Assess booking, mid-office, CRM, reporting and automation against customer and team requirements.

Growth and distribution

Design acquisition, account growth, member, franchise, affiliate or B2B models with clear economics.

Operating ownership

Establish measures, decision rights and execution rhythms across sales, service, product, finance and technology.

Commercial and operating review

Separate valuable complexity from work the business should remove.

High-touch service can be a differentiator, while avoidable manual work can erode the economics of every booking. Travel Spark can distinguish where people add customer value from where process, rules or technology need redesign.

Segment proposition and service model

Fee structure and customer profitability

Supplier commissions and overrides

Preferred-partner strategy

Booking and servicing workflow

Technology stack and integration

Sales, account and channel growth

Team structure, measures and accountability

Flexible engagement

Begin with the level of support the business needs.

The initial conversation establishes whether the right starting point is diagnosis, a defined project or continuing commercial ownership.

Focused diagnostic

Establish what is happening

A defined review of the commercial model, evidence, dependencies and leadership priorities, resulting in clear findings and a practical action plan.

Strategic project

Resolve or redesign a defined area

A focused mandate with agreed decisions, outputs, participants and implementation requirements across commercial, product, operational or technology work.

Ongoing or embedded support

Add experienced ownership

Retained advisory, fractional leadership or interim executive capacity with a clear mandate, decision rights and operating rhythm.

Relevant experience

Agency economics connected to wholesale, supply and platform decisions.

James Whiting spent 14 years within Flight Centre Travel Group and led work spanning wholesale product, B2B distribution, pricing, commercial performance, operations and technology roadmaps.

That perspective supports agencies and TMCs in evaluating supplier relationships, commercial models and technology decisions across the wider travel value chain.

Travel Spark can provide an independent review, lead a defined transformation or add interim commercial ownership while the internal team continues to run the business.

Frequently asked questions

Commercial support shaped around the agency model.

Can Travel Spark review travel agency profitability?

Yes. The review can connect fees, commissions, overrides, payment, cancellations and servicing effort to contribution by segment, customer, booking type or channel.

Can the work include supplier and preferred-partner agreements?

Yes. Travel Spark can assess partner strategy, terms, performance, incentives, content, operational impact and renegotiation priorities.

Can Travel Spark review our technology stack?

Yes. The review starts with customer, commercial and operating requirements, then assesses what to keep, connect, replace or implement.

Can support cover a defined transformation?

Yes. Travel Spark can scope the commercial outcome, operating changes, technology implications, governance and implementation roadmap, then remain accountable through delivery.

Is interim or fractional leadership available?

Yes. A mandate can provide defined commercial, product or transformation ownership during growth, change or recruitment.

A useful next conversation

Start with the commercial model, the operating constraint and the outcome required.

Travel Spark can diagnose current performance, lead a strategic project or provide continuing executive capacity.

Book a commercial discussion

New · Travel Spark Solution Lab

See a different operating model working.

The Lab is Travel Spark’s live demonstration environment. It helps business leaders see how supplier activation, booking, pricing, distribution, recovery and portfolio decisions can work before committing to a platform, partner or build.

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*Solution LabLive demonstrations

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